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The population is approximately 104,147 as of the 2010 census.
The tax rate for fiscal year 2018 to 2019 is $0.5394 per $100 valuation. Property taxes in North Carolina are due September 1 of each year. They are payable at par through January 7th, 2019.
On January 8th, 2019, 2% interest is added to the current year outstanding balance. Interest continues to accrue on the unpaid balance at the rate of 3/4 of one percent per month for each subsequent month until it is paid.
The general fund budget for fiscal year 2018 to 2019 is $104,367,908.
The convenience centers are open Tuesday, Thursday and Saturday from 7 a.m. to 6:30 p.m. and Sunday 1 p.m. to 6:30 p.m.
You can visit the solid waste and recycling page to view the collection day.
Visit the solid waste and recycling page to see where you can buy garbage stickers.
You can register to vote on the North Carolina State Board of Elections website.
Visit the planning and inspections page to get a permit.
Visit the Register of Deeds page to see how you can obtain a birth or death certificate copy of a marriage license.
Craven County does not issue business licenses. However, the Craven County Tax Department should be contacted concerning business tax status.
Passport applications can be made at the main U.S. Post Office at:
1851 S Glenburnie Road
New Bern, NC 28562
You may find information on the volunteer boards and apply through the on-line application process at (Granicus link)
To protect not only your own health, but other persons as well by assuring that your pet remains healthy for ten days after the incident.
No. You will assure the safety of yourself and others that may come in contact with the pet by knowing that it was quarantined for 10 days and properly vaccinated.
By observing the animal for 10 days we are assured that the pet could not have been shedding the rabies virus in its saliva at the time of the bite or scratch. No vaccine is 100% effective 100% of the time.
Many animals lick their feet, especially cats. Dogs frequently lay with their heads (mouths) on their feet, subsequently putting potentially infectious saliva in direct contact with their toenails.
Not usually. In most cases we will allow you to quarantine your pet at home if you have a secure area for your dog or if you are willing to keep your cat in the house for the 10 days. If you cannot provide secure quarantine we may require that you board your pet at your veterinarian's office or at the animal shelter at your own expense. You may reclaim your pet at the end of the 10 day period.
Most bites/scratches are accidental, caused by stepping on your cats tail, or playing too rough with your dog. Other bites are generally "provoked". In the dog's point of view you teased, scared, threatened, surprised, interrupted or in some other way caused a fear response.
An animal bite is not a statement of the dog's viciousness; it usually indicates that the dog has not been properly socialized or trained. The majority of animals that bite are sexually intact. Spay or neuter your pets.
Even so-called "house dogs" go out to use the bathroom and house cats can escape. In the length of time it takes for the dog to potty, it could come in contact with a sick bat or the cat could surprise a raccoon or other wild animal.
Only a laboratory test of the animals brain tissue can definitely diagnose Rabies Virus. Rabies is a viral disease affecting the central nervous system. Early signs are behavioral and may include hiding, refusal to interact with family members, in general just not "feeling good".
Other symptoms may be inability to walk or stand, excessive salivation (due to throat and jaw muscles becoming paralyzed) and finally convulsions and/or excessively aggressive behavior.
In this area, vaccination fees range from $10 to $20 and only a licensed veterinarian or a Certified Rabies Vaccinator can administer the vaccine. Craven Pamlico Animal Services Center has Certified Rabies Vaccinators on staff that can administer a one-year vaccine only. The cost is $10. Three-year vaccines may be administered by a licensed veterinarian only.
Failure to provide proof of rabies vaccination is a criminal offense, punishable under NCGS 130A-185. Court costs, plus other fines can be levied. Other local penalties may also apply.
If your pet does get rabies and subsequently exposes you or someone else to the virus, it can cost thousands of dollars to treat that person. You could also be subject to civil prosecution by the victims.
Wash the wound with soap and water for 15 minutes. Yes, that is a long time but, it has been proven to be effective in removing the rabies virus. Notify your family physician and local Health Department providing information as to the owner of the animal, description of the animal and its location. If you don't, you could get rabies.
Wildlife are protected in NC and can only be removed from a property by a licensed wildlife depradation agent. To find one in your area: NC Licensed Wildlife Depredation Agents.
City of New Bern residents should contact the City of New Bern Animal Control Department at 252-633-2020.
Normal hours of operation are 8 am to 5 pm Monday through Friday.
Applications for septic tank permits (Improvement Permits) are applied for at Craven County Planning & Inspections (252) 636-4987 or (252) 636-6618. Fees are paid at the time the application is made. Fee Schedule
(252) 636-4920, option 2.
You should bring photo ID, proof of income, and insurance.
We accept cash, check, credit card (Visa, Mastercard, Discover), and debit cards (Visa, Mastercard).
If you turned off the ice machine before the hurricane, the ice should be safe. Ice machines that were not turned off should be drained or remove ice and cleaned with a mild sanitizing solution of chlorine and water. Pipes and tubes must also be cleaned.
You must contact the Division of Environmental Health, before re-opening. You can also review guidelines for re-opening your restaurant.
6 hours, provided the door remains closed most of the time. 12 hours in the freezer. Check the temperature of the food. If it is over 40 degrees Fahrenheit for 2 hours, discard, if it is 40 degrees Fahrenheit or below, cook or refreeze.
Don't rely on the odor or appearance. Never taste food to determine its safety. Use a thermometer to check the temperature. When in doubt, throw it out!
Cook the food immediately and eat or freeze. Partially thawed frozen food with ice crystals may be re-frozen.
Wash with soap and cold water and use rubbing alcohol afterwards or a chlorine dip (1 teaspoon of household bleach per gallon of water). Hand sanitizers may be used also, but only after washing with soap and water.
Do not handle food if you have cuts, sores, or open wounds on your hands or fingers. If you are coughing, sneezing, or have a runny nose, you should not handle food.
Plastic gloves are recommended, but this does not eliminate the necessity for proper hand washing. Hands must be washed before and after gloves are used. Gloves must be changed often.
Use only pre-prepared canned baby formula until you are notified that the water is safe to drink.
No! Floodwaters can be contaminated with industrial waste, chemicals, or sewage. Also, do not allow children to play with toys that have been contaminated by flood waters.
Wait until the refrigerator temperature reaches 40 degrees Fahrenheit.
Applying for WIC is simple. You can call ahead to begin the process or walk-in to our New Bern or Havelock offices to apply. Depending on the availability, you may be seen that day to be added, or given an appointment to return to complete the application process with the nutritionist.
Income is determined by the total household gross income, not just the income of the parent. There are several factors counting toward income, so if you are unsure whether or not you will qualify, please stop by and we will determine whether you are eligible. The guidelines can be found on the North Carolina WIC website.
You will need an appointment in order to add your new baby to WIC, and get your updated food package. To ensure you get in as soon as possible after delivery, call at your earliest convenience, and tell us when you will be available to come in. You need to bring your infant to this appointment.
The staff will take all of your new baby information, including name, birth date, length, and weight. When you come in for the appointment, your baby will be added to the program, and you will receive an updated food package and postpartum/new baby nutrition education. Access the new baby add form. This will tell you what to bring, and who to call after you have your baby.
No. We do take participants from surrounding counties, however; please be aware that all surrounding counties do have a WIC office, and we encourage you go there to receive WIC.
eWIC is an EBT card that you can use to purchase food benefits. The card will allow you the freedom to buy individual foods, as needed. You will be able to check your balance online and at the grocery store. If you have any questions about your eWIC please call the WIC office at 252-636-4920 ext. 2018.
Our appointments at the New Bern office are same, or next day availability. Havelock appointments are within one week, depending on the appointment type.
Depending on the type of appointment and schedule, it could last over an hour. If you just need to receive food benefits, it should take less than 30 minutes. If you are adding a new baby, new child, or yourself to the program, it will be a longer appointment.
To help shorten the number of stops you have to make, bring a copy of your child's most recent measurements from the doctor. If they are less than 2 months old, we can use them to avoid having to measure your child.
This depends on the appointment. If you are coming to be added to the program, or a re-certification appointment you will need to bring:
If you are coming for food benefits only, you will need your WIC booklet and your ID. You will not need to bring your child. If you are unsure what type of appointment you have, call us and we will verify it for you.
No. We need to see your child for their certification, and re-certification appointments. If you are unsure if that is the appointment you have coming up, call us and we will tell you whether or not you need to bring your child.
WIC strongly encourages moms to breastfeed, however, some moms choose not, or cannot breastfeed. In these circumstances, WIC provides infant formulas. We have milk and soy based formulas that do not require prescriptions.
If your child cannot tolerate our contract formulas, we do provide alternative and specialty formulas with a prescription from your baby's doctor. If your baby's doctor feels they need a different formula, they need to complete our WIC prescription form. Craven County pediatricians have copies of these forms. If you would like a copy to take with you to the doctor, you can click here to access an electronic copy, or stop by our office, and we will give you one to take with you.
Job postings remain on the site until the closing date which is at least five business days from the date of issue for in-house postings and at least seven days for all postings open to the public.
Applications for these positions are only available in the Sheriff's Office, located at:
1100 Clarks Road
Call 252-636-6620 for information.
Craven County cannot accept applications submitted past the official closing date listed on the vacancy announcement.
As a matter of fiscal responsibility, Craven County does not accept sick or annual leave from other entities.
Craven County residency is not required on most jobs. If it is a requirement, it will so state in the advertisement. Non-US citizens must be able to show proof they can work legally in this country and present documents verifying immigration status.
You may attach a resumé, however you must also complete all mandatory sections of the online application, including the work history section of the application, in order for your application to receive consideration.
You must submit a separate application for each position for which you would like to be considered.
To obtain a work permit you may apply online with the North Carolina Department of Labor or go to your local Department of Social Services.
New positions are posted as they become available, usually several times a week. You may wish to check our website weekly.
You will receive an email to the email address used in your online governmentjobs.com profile about your referral status once the position has been filled.
All applicants are assessed relative to the qualifications listed on the job posting. Only those applicants who meet the stated qualifications are eligible for consideration. If a pre-employment test is required, you will be contacted for an appointment. Meeting the minimum qualifications of the posting does not automatically mean that you will be referred for the position posted as all applicants are assessed on a competitive basis.
The Human Resources Department is open from 8 a.m. to 5 p.m. from Monday through Friday.
The Department Head or designee will contact you to arrange an interview.
The Craven County Employment webpage is updated regularly. If the position for which you submitted your application is not listed, it is no longer available.
A continuous or open until filled closing date means that the vacancy does not have a closing date. Applications will be reviewed as received until the position is filled.
No, State law allows applicants to not disclose any arrest, charge, or conviction that has been expunged.
The phone number is 252-636-6609.
No. Contact the Craven County Planning Department at 252-636-6618 for information regarding street signs within the County for further assistance.
No. Craven County Maintenance is only responsible for physical buildings and grounds related to Craven County Government. Most road conditions issues would either be handled by the City of New Bern public works if the issue falls within city limits, and/or North Carolina Department of Transportation if it is outside the city limits.
Yes. All information in our Office is public record.
Copies of all vital records (births, deaths, and marriages) that occur in Craven County are available from the Register of Deeds Office. In order to receive a certified copy, you must be a member of the immediate family of the person whose record you wish to obtain. "Immediate family" is defined as spouse, child/stepchild, sister/brother, mother/father/stepparent, grandchild/great grandchild, or grandparent/great grandparent. If requesting copies by mail, please enclose a stamped, self-addressed envelope. A photo copy of state issued I.D. or driver's license of the person applying for the birth certificate copy must accompany the request.
If your marriage took place in Craven County prior to October 1, 2001, you may request a copy by mail or in person. On or after October 1, 2001, contact the county in which the licensed was issued. Copies are available ten days after the wedding ceremony, provided that the person who officiated at the ceremony has returned the license. To process the request, you must provide the name of both parties (including maiden name) and the date of the marriage. A certified copy of a marriage license is $10. If requesting by mail, please enclose a stamped, self-addressed envelope. A photo copy of state issued I.D. or driver's license of the person applying for the marriage license copy must accompany the request.
The cost of all certified copies of vital records is $10 per copy, or $0.25 per uncertified copy.
Vital Records may be purchased with credit/debit card online through Get Certificate Now which is a 3rd party vendor. The vendor will charge a convenience fee of $3.50 for a total of $13.50 per certified copy.
Craven County Land Records are available online. You can view and print them by going to the Register of Deeds page, and utilizing the Search Indexes and Deeds service located about ¾ of the way down the page. If you need assistance, please call the office at 252-636-6617 and speak to a staff member.
You can complete the online form and we will provide you with a decal to show that you are a participant in the Thank A Vet program.
No. Property ownership by address information is provided by the Craven County Tax Department.
First, you must acquire a marriage license at a Register of Deeds Office in North Carolina and marry within the state of North Carolina. The license is valid for 60 days. The license will expire if the parties do not marry within 60 days. An ordained minister of a religious denomination or a magistrate may perform the ceremony. For more information on obtaining a marriage license, please visit the Marriage License information page.
Online marriage license submissions will be available for review for 3 business days after the date of submission. Both parties must come into the office to complete the process before the end of the 3rd business day.
For information regarding this, please contact a Magistrate in the Craven County Courthouse by dialing 252-639-3015 or, the Havelock Magistrate Office by dialing 252-447-3940.
No. At least one of you will need to come into the office with your ID and $10 cash, or use our Get Certificate Now to order online by credit/debit card. The cost for ordering online with credit/debit card is $13.50 with the additional $3.50 going the the 3rd party credit card vendor.
The Register of Deeds Office does not provide legal advice; it is advisable to see an attorney to draw up the proper papers. If real estate is involved, the papers should be filed in our Office.
The Register of Deeds Office does not maintain divorce records. If the divorce was processed in Craven County, you may wish to contact the Clerk of Courts Office at 252- 639-3000.
No, we are unable to help with Genealogy research. You should contact the Craven County Genealogy Society.
There is a public parking lot directly beside the Register of Deeds Office and Tax Office Building at 226 Pollock Street in New Bern.
You may request a form to be mailed to you that must be notarized and returned to us with a copy of your state issued identification card, state issued drivers licenses, military id, or passport or you may print the form online, have it notarized, and send to us with the above identification.
For a Deputy to respond our operating hours are 24 hours a day 7 days a week.
EMERGENCYdial 911, for non emergency dial 252-633-2357.
Business Office hours at 1100 Clarks Rd. are Monday thru Friday 8am to 5pm.
The Sheriff's Office accepts cash only for most transactions. There is no ATM machine at the office, and we cannot accept Credit cards
Concealed Carry Permits - We accept checks, if applied for online you can pay with credit Card
Pistol Purchase Permits - Cash Only, if applied for online you can pay with credit Card
Legal Paper service- Cash Only
Fingerprints - Cash Only
Monday through Friday 8AM to 5PM
When you submit an application, your caseworker will give you a detailed list of the things needed to process your application. The items listed below are needed for most applications. Every item may not apply to your case.
DON'T PUT OFF APPLYING FOR BENEFITS WHILE COLLECTING THESE ITEMS!! If you are determined to be eligible for benefits, they will be effective from the date a signed application is received in the agency once all necessary items are received. Also, your caseworker may be able to help with locating some of this information.
Every situation is different and you may be asked to provide additional items. Hopefully, this list gives you an idea of the kind of information Social Services must collect. REMEMBER,
IF YOU PUT OFF SUBMITTING YOUR APPLICATION WHILE YOU COLLECT THESE ITEMS, YOU MAY BE LOSING VALUABLE BENEFITS!
The last day, to exchange the orange trash stickers is December 29, 2017, and our office closes at 5:00pm. Orange stickers may be exchanged at the Craven County Solid Waste Department, 406 Craven Street, either in person or by mail. Orange stickers can be turned in for red stickers with additional money. The County will not refund any money, only exchange stickers with additional purchase of orange stickers. Time to exchange stickers will expire December 29, 2017.
No, for our area it is considered refuse. Citizens can put these items in household refuse or take to one of the seven (7) convenience sites, free of charge.
No, these items are not accepted by our Electronic Recycling Contractor. These items can be taken to any of the seven (7) convenience sites, free of charge.
If the boat is whole, it can be taken to the Tuscarora landfill at 7400 Old Highway 70 West, (252) 633-1564, and pay for disposal at their current rates. If the boat is broken into pieces that can fit easily into the cans at the convenience sites, citizens can dispose of it at the convenience sites. If taking your broken boat to one of the convenience sites, it is recommended that you call ahead to ensure the site has adequate space for this material, as the more popular sites can fill up containers quickly at any given time.
This is something that citizens will have to contract out privately, as the convenience sites are not equipped to handle a large amount of oil/heating fuel. A resource to contact is Noble Oil, at 800-662-5364.
Citizens can take a junk car to any scrap metal dealer. A resource to contact is, Foss Recycling, (252)447-8618 / (866)534-5865 OR Mills Auto Salvage Sales, (252) 244-2922.
No, the County does not have any shredding events. However, the convenience sites will accept shredded paper from citizens who shred their own paper, free of charge. Citizens can either shred their own material or can contract out that service privately. On occasion CarolinaEast Medical Center will sponsor an event. For further information on possible upcoming events, contact (252) 633-8111.
The County makes notifications using several methods:
1. Via the Solid Waste page on the website (www.cravencountync.gov).2. Via the County's social media (Facebook and Twitter).3. Via the local newspapers (Sun Journal, Havelock News).4. Via the Solid Waste message line (252) 636-6659.5. Citizens may sign up for notifications on the Solid Waste page.
Yes, Craven County Sheriff Department has a drop off box in the main lobby of the Judicial Center, 1100 Clarks Road, New Bern. Open to the public Monday thru Friday, 8:00 a.m. till 5:00 p.m. For more information, call (252) 636-6620.
Craven County residents are encouraged to protect their families and the community by safely disposing of unused or expired medications at a medication drop box. Click here for a list of locations.
Used kitty litter is best taken to any one of the seven (7) convenience sites, and does not require a refuse sticker for disposal. Hint: Citizens can change used litter more frequently using less litter. By doing this, it can be put into smaller bags for easier disposal.
Yes, the Tuscarora landfill does sponsor a Household Hazardous Waste event once a year. Generally it is the second Saturday of October and is held at Craven Community College. For confirmation of date and location contact the Tuscarora landfill at (252) 633-1564. The site is located at 7400 Old Highway 70 West, New Bern, NC and is open Monday-Friday from 7:30 am until 4:30 pm and on Saturday from 7:30 am until 2:00 pm.
On Monday, May 15, 2017, Craven County Commissioners voted to increase the trash sticker from (yellow) $2.25 to (red) $3.00. The increase was effective July 1, 2017.
Anyone who lives in Craven, Jones, or Pamlico counties can ride CARTS.
Contact our office at 252-636-4917 and let us know that you want to be put into our system to ride CARTS. If you are on Medicaid, you must contact the Medicaid Transportation Worker at the Department of Social Services. If you are of the age of 60 or older and/or are disabled, you would be eligible for our EDTAP program. You must fill out and application and send it in to our office with a picture of your picture ID and proof of disability if you are disabled.
The cost depends on mileage you are traveling. If you live within our fixed loop route, the cost is $1 per ride. If you do not live within our fixed loop route and you want to book a public trip, the cost will be anywhere from $3.25 - $5.00 per ride depending on how far you are traveling. If you live within Jones and Pamlico Counties and you are traveling to Craven County, the cost is $2.00 per ride.
Craven County Water is open Monday through Friday from 8:00am until 5:00pm. However, if you need to set up new service in the office, we request that you come in no later than 4:30pm to allow us time to process your paperwork. We will be closed during the same holidays as other Craven County Government.
Craven County Water covers a wide spread and diverse population. We service many of the areas outside of city limits. We service portions of Harlowe and Havelock, James City, Brice’s Creek, Vanceboro, Ernul, Cove City, Fort Barnwell, Jasper, and Spring Garden just to name a few. If you are unsure of who services your water, feel free to call our office and one of our friendly Customer Service Clerks will let you know if we service your address.
There are several different ways to set up a new service.
We require proof of identity in order to set up new service or write a check in our office. We do this in order to protect our customers from identity theft.
Craven County Water’s rates can be found by clicking here.
No. Craven County does not service sewer. If service is available at your address there are several different companies that could service your particular address. Check with your landlord or realtor for information on your specific address.
No. Craven County Water does not handle trash collection. For more information you may contact Craven County Solid Waste.
No. At this time we do not have the capability for online billing or viewing of your bills. However, this is something that we are looking forward to providing to our customers within the next 2-5 years.
In an effort to protect our customers, we require that someone over the phone must provide the account number in order to gain information, change information or terminate water service.
Craven County Water services over 14,000 homes and businesses. Those numbers are broken down into 4 billing areas based on Townships. So there are 4 different billing dates, due dates and disconnection dates.
Bills are due and payable upon creation. A customer’s failure to receive a water bill shall not preclude such bill becoming delinquent or relieve the user from payment. Bills become delinquent twenty days after the BILLING DATE, there after which a 10% penalty will be applied. Your billing date may be different every month based on the calendar.
Neuse River is billed between the 1st and the 5th of every month.
Township 6 is billed between the 5th and the 10th of every month.
North West Craven is billed between the 15st and the 20th of every month.
East Craven is billed between the 20th and the 25th of every month.
So the last day to pay your bill without incurring a penalty will be based on what day your bill was created. This date will be printed on your monthly bill. We do not call/robo-call customers to remind them of their due dates or their disconnection dates.
HOWEVER!!!! If you know your billing area (Northwest Craven, East Craven, Neuse River or Township 6) you can click NOTIFY ME from our calendar. This feature will send you a text or email message 2 days before your area's bills are due or scheduled for disconnection! It cannot give any information on your account you would still have to contact the office for specifics. PLEASE NOTE: This will send you a message even if your bill has already been paid. If you do not know your billing area, please feel free to ask one of our Customer Service Clerks.
Bills are due and payable upon creation. A customer’s failure to receive a water bill shall not preclude such bill becoming delinquent or relieve the user from payment. Bills become delinquent twenty days after the BILLING DATE, there after which a 10% penalty will be applied. If the bill is not paid within 50 days of the BILLING DATE service will be disconnected. If you are scheduled for a disconnection, the date will be printed on your monthly bill. We do not send out additional notices. We do not call/robo-call customers to remind them of their due dates or their disconnection dates.
HOWEVER!!!! If you know your billing area (Northwest Craven, East Craven, Neuse River or Township 6) you can click NOTIFY ME from our calendar.. This feature will send you a text or email message 2 days before your area's bills are due or scheduled for disconnection! It cannot give any information on your account, you would still have to contact the office for specifics. PLEASE NOTE: This will send you a message even if your bill has already been paid. If you do not know your billing area, please feel free to ask one of our Customer Service Clerks.
If you are unable to pay your bill due to financial hardship, unfortunately Craven County Water does not offer payment arrangements.
There are several different places in town that may be able to assist you:
Please Note: Craven County Water does not accept vouchers other than the specific entities listed as numbers 1-4 on the above list. Any other assistance will have to be made the same day via cash, check, money order or Official Payment only.
DISCLAIMER: Craven County Water does not endorse the above companies or charities nor do we receive any compensation other than payment on bills owed by the customers they assist. We do not have any oversight as to their qualifications for assistance or ability to receive their aid. This is simply a list of places that have been able to help other customers in the past.
You can apply for an adjustment on your bill if you meet the following requirements:
1) Customer must make repairs within 48 hours after being notified by the Water Department personnel. This is either by being sent or left a high consumption notice or upon creation of the bill.
2) Customer must provide either a signed statement or copy of a bill that states the leak has been repaired by a N.C. Licensed Plumber or an itemized store receipt for the parts that were used for repair.
3) In order to qualify for an adjustment the billed consumption must be at least twice as much as the average monthly consumption comprised by the surrounding 12 months, unless 12 months data is not available.
4) Customer shall pay the 12 month water consumption average plus, one-half the amount over the 12 month average and Craven County Water will absorb the remainder.
5) Only one adjustment shall be allowed in a consecutive twelve month period.
6) Bill must be at least $50.00.
If you live in the James City towards the Harlowe areas you may have noticed a slight difference in your water. We began using our new Water Treatment Facility in October 2017.
We formerly pulled all of the water from the Black Creek Aquifer. This is a great aquifer that does not need a complex treatment process, but simply needs to have chlorine added. We were notified by the State of North Carolina well over a decade ago that we would need to begin to reduce the amount that we pulled from that aquifer. The Craven County Board of Commissioners, the former Craven County Manager, and the Craven County Water Superintendent started making plans to build the Water Treatment Facility. We did additionally start pulling from the PeeDee Aquifer to reduce the demand on the Black Creek while we were constructing our facility. We now pull water from the Castle Hayne Aquifer which is lower quality water before treatment. After treatment, the quality of water very similar. It is the same aquifer that the City of New Bern uses as well, but our plant treats the water using a membrane system.
No. Many water users are concerned about this. Hard water requires more soap and synthetic detergents for home laundry and washing. Hardness is caused by compounds of calcium and magnesium, and by a variety of other metals. Our treatment facility removes the majority of these elements. As water moves through soil and rock, it dissolves very small amounts of minerals and holds them in solution. Calcium and magnesium dissolved in water are the two most common minerals that make water "hard". The water from the Black Creek Aquifer was extremely “soft”; in fact we have had some customers complain that the water made it difficult to remove soap. That water was rated as 1 grain of hardness, whereas the water from the Water Treatment Plant is rated between 2 and 3 grains of hardness .Water is not considered “hard water” until it reaches 7 grains of hardness. We have done the best job possible to comply with the state requirements and provide our customers with adequate water supply.
The reason your water may have a slight odor of chlorine is that our goal is to ensure that all customers have safe, quality drinking water. This means the customer at the end of the line has a slightly different residual than customers at the beginning of a line. To make sure that all of the water reaches all of our customers within the correct levels, we are adjusting and testing the water on a daily basis. Upon initial start-up we slightly overfeed the chlorine so as to have a sufficient residual at the ends of the distribution system. Since day one we have been adjusting the feed rate down to lower levels while checking the residual. We have to do this at a slow pace so we do not feed lower than what our actual chlorine need is. Customers that live closest to the water plant may notice this for a longer period of time due to their close proximity to the water plant, whereas before, the water they were getting came all the way from Cove City. The water is SAFE and within state standards, even with the slight odor. We are working towards a perfect balance for all of our customers. We thank you for your patience while we ensure you have the best water possible.
We test the water at the plant on a daily basis. This ensures that it there are any issues with water quality we will know about it BEFORE it enters the distribution system. We additionally test 30+ random sites throughout our entire service area every single month. We also have homes that we test for lead and copper. These results are published in our Annual Water Quality Report. We are confident that our water meets or exceeds the State Standards.
We do not test water at specific customer’s homes.