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Administration

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1. What is the population of Craven County?

The population is approximately 100,720 as of the 2020 census.

2. What is the current tax rate?

The tax rate for fiscal year 2022-2023 is $0.56 per $100 valuation. Property taxes in North Carolina are due September 1 of each year. They are payable at par through January 5th, 2023.

On January 6th, 2023, 2% interest is added to the current year outstanding balance. Interest continues to accrue on the unpaid balance at the rate of 3/4 of one percent per month for each subsequent month until it is paid.

3. What is the County's operating budget?

The general fund budget for fiscal year 2022-2023 is $132,397,183.

4. When are the solid waste convenience centers open?

The convenience centers are open Tuesday, Thursday and Saturday from 7 a.m. to 6:30 p.m. and Sunday 1 p.m. to 6:30 p.m.

5. How can I find out the collection day for trash and recycling?

You can visit the solid waste and recycling page to view the collection day.

6. Where can I buy garbage stickers?

Visit the solid waste and recycling page to see where you can buy garbage stickers.

7. How do I register to vote?

You can register to vote on the North Carolina State Board of Elections website.

8. How can I get a building permit?

Visit the planning and inspections page to get a permit.

9. Where can I get a birth or death certificate copy or a marriage license?

Visit the Register of Deeds page to see how you can obtain a birth or death certificate copy of a marriage license.

10. How do I get a business license?

Craven County does not issue business licenses. However, the Craven County Tax Department should be contacted concerning business tax status.

11. Where can I get a passport?

Passport applications can be made at the main U.S. Post Office at:

1851 S Glenburnie Road

New Bern, NC 28562

12. How do I volunteer to serve on a County board or committee?

You may find information on the volunteer boards and apply through the on-line application process at https://onboard.cravencountync.gov/apply/.

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Animal Control

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1. Why do I have to report that my own dog or cat bit me?

To protect not only your own health, but other persons as well by assuring that your pet remains healthy for ten days after the incident.

2. Will I get my friends "in trouble" if I report that their pet bit or scratched me?

No. You will assure the safety of yourself and others that may come in contact with the pet by knowing that it was quarantined for 10 days and properly vaccinated.

3. Why is my pet put under a "quarantine" even if it is currently vaccinated?

By observing the animal for 10 days we are assured that the pet could not have been shedding the rabies virus in its saliva at the time of the bite or scratch. No vaccine is 100% effective 100% of the time.

4. Why should significant scratches also be reported?

Many animals lick their feet, especially cats. Dogs frequently lay with their heads (mouths) on their feet, subsequently putting potentially infectious saliva in direct contact with their toenails.

5. Are you going to take my dog or cat away from me?

Not usually. In most cases we will allow you to quarantine your pet at home if you have a secure area for your dog or if you are willing to keep your cat in the house for the 10 days. If you cannot provide secure quarantine we may require that you board your pet at your veterinarian's office or at the animal shelter at your own expense. You may reclaim your pet at the end of the 10 day period.

6. If it was an "accident" why should I report it?

Most bites/scratches are accidental, caused by stepping on your cats tail, or playing too rough with your dog. Other bites are generally "provoked". In the dog's point of view you teased, scared, threatened, surprised, interrupted or in some other way caused a fear response.

An animal bite is not a statement of the dog's viciousness; it usually indicates that the dog has not been properly socialized or trained. The majority of animals that bite are sexually intact. Spay or neuter your pets.

7. Why should my pet be vaccinated if it never goes out?

Even so-called "house dogs" go out to use the bathroom and house cats can escape. In the length of time it takes for the dog to potty, it could come in contact with a sick bat or the cat could surprise a raccoon or other wild animal.

8. How can I know if my dog or cat may have rabies?

Only a laboratory test of the animals brain tissue can definitely diagnose Rabies Virus. Rabies is a viral disease affecting the central nervous system. Early signs are behavioral and may include hiding, refusal to interact with family members, in general just not "feeling good".

Other symptoms may be inability to walk or stand, excessive salivation (due to throat and jaw muscles becoming paralyzed) and finally convulsions and/or excessively aggressive behavior.

9. How much is a rabies vaccination and where can I get one for my pet?

In this area, vaccination fees range from $10 to $20 and only a licensed veterinarian or a Certified Rabies Vaccinator can administer the vaccine. Craven Pamlico Animal Services Center has Certified Rabies Vaccinators on staff that can administer a one-year vaccine only. The cost is $10. Three-year vaccines may be administered by a licensed veterinarian only.

10. If I do not get a rabies vaccination for my pet, what can happen?

Failure to provide proof of rabies vaccination is a criminal offense, punishable under NCGS 130A-185. Court costs, plus other fines can be levied. Other local penalties may also apply.

If your pet does get rabies and subsequently exposes you or someone else to the virus, it can cost thousands of dollars to treat that person. You could also be subject to civil prosecution by the victims.

11. What should I do if I am bitten or scratched and why?

Wash the wound with soap and water for 15 minutes. Yes, that is a long time but, it has been proven to be effective in removing the rabies virus. Notify your family physician and local Health Department providing information as to the owner of the animal, description of the animal and its location. If you don't, you could get rabies.

12. What can I do about nuisance wildlife?

Wildlife are protected in NC and can only be removed from a property by a licensed wildlife depradation agent. To find one in your area: NC Licensed Wildlife Depredation Agents.

13. I live in the city limits of New Bern. Who do I call if I have a complaint?

City of New Bern residents should contact the City of New Bern Animal Control Department at 252-633-2020.

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Environmental Health

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1. What are the normal hours of operation?

Normal hours of operation are 8 am to 5 pm Monday through Friday.

2. How do I apply for a septic tank permit?

Applications for septic tank permits (Improvement Permits) are applied for at Craven County Planning & Inspections (252) 636-4987 or (252) 636-6618.  Fees are paid at the time the application is made.  Fee Schedule

3. What are the steps to opening a food service establishment?

If you are buying an existing restaurant, please fill out the New Owner Restaurant Permit Application (Transitional). 

If you are starting a restaurant in a new facility, please fill out the Food Service Plan Review Application and submit it to the Craven County Health Department. A proposed menu and scale drawings (blue prints) of the establishment, equipment, plumbing, and lighting will also have to be submitted to the health department. The applicaiton must also include the manufacturer's specification forms of the equipment (can be found on the manufacturers website).

4. How do I get a copy of an existing septic system permit?

First, check to see if a permit is available through the Craven County Geographic Information System (GIS). If a permit can not be located by this method, complete and submit a "Request for Document: Septic tank systems and Wells" form.

5. How do I find my septic system permit on Craven County GIS system?

Go to cravencountync.gov/gis. Once you get there, click "iMaps" and then "Start iMaps". It will bring you to the map of Craven County with fields to enter your information. Enter one of the following, your name, address or the parcel number for the property. The property information will pop up with several tabs at the top of the page. Click on the "EH Permits.A list of permits will pop up with the "View" button next to it.  Click on the one with the complete information regarding your septic system which will be "Operation Permit".You should be able to view and print permits issued between 2003 to the current year.

6. How do I apply for a septic tank permit?

Applications for septic tank permits are applied for at the Craven County Planning and Inspection office located at: 2828 Neuse Blvd., New Bern, NC 28562. You can also reach them by calling: (252) 636-4987. Fees are paid at the time the application is made.

7. What are the setbacks to my septic system?

Setbacks to septic systems can be found in the onsite sewage rules at 15A NCAC 18A .1950 Location of Sanitary Sewage Systems.

8. How do I find a Septic Contractor or Septic Inspector?

A list of contractors and inspectors certified to work in North Carolina can be found at https://ncowcicb.info/.

9. How do I get a Food Vendor permit for a festival?

To acquire a permit as a food vendor for a festival, an Application for a Temporary Food Establishment (TFE) has to be filled out and submitted to the Craven County Health Department along with a $75 application fee. The application will also require an attached drawing of your TFE layout.  All applications for TFEs must be submitted 15 days prior to the event in order to receive a permit.

10. What do I need to start a catering business?

All caterers must prepare food in a licensed and inspected commercial kitchen. To find out more about opening a commercial catering kitchen, please review our Food Service Establishment Permit & Plan Review Application.

11. How do I register for ServSafe? What items do I need for the course?

Information about the ServSafe Classes and Exam Proctoring at the Craven County Health Department can be found here.

12. How can I view Sanitation Inspection Reports for facilities inspected by Craven County Division of Environmental Health?

1. Open your Internet browser.
2. Enter in your search bar “Craven County Department of Environmental Health.”
3. The webpage is titled “Environmental Health | Craven County.”
4. Scroll down the webpage until you see a subsection titled “Sanitation Inspection Reports.”
5. Click on the available link for Sanitation Inspection Reports.
6. You will be taken to the Inspection Management System called CDP.
7. To find the establishment you would like to review, type the establishment name into the box labeled “Enter Establishment Name Containing.” This can be the full title or just keywords.
8. Once you have entered the establishment name/keyword, press Enter. A list of establishments with that name/keyword will appear.
9. Locate the establishment in question. Some establishments have multiple locations in Craven County, such as McDonald’s - in the column entitled ‘Address’ you can narrow down your search to the correct establishment.
   1. Some establishments can be under separate Establishment Types (a nursing home can show up as a Nursing Home and Institutional Food Service, for example), so look at the far-right column to ensure you have selected the correct Establishment Type for inspection review.
10. Once you have located the appropriate establishment, you can click “View Inspection Form” to look at the full inspection form, or “Violations” to view the violations and general comments.
    1. “View Inspection Form” will show the inspection form, temperature logs, violations, and corrective actions, in addition to the general comments; “Violations” will show the critical and non-critical violations, point deductions and corrective actions for violations, general comments, and the status of repeat violations. Additionally, these pages will include links to corresponding Rules Governing Inspection Scores for available establishment types.
11. To view previous inspections of an establishment, click “Return to Inspections.” To return to the search page, click “Return to Premises Lookup.”

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Health - Footer

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1. How do I make an appointment?

(252) 636-4920, option 2.

2. What should I bring to my first appointment?

You should bring photo ID, proof of income, and insurance.

3. What forms of payment do you accept?

We accept cash, check, credit card (Visa, Mastercard, Discover), and debit cards (Visa, Mastercard).

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Health - Restaurant Disaster Preparedness

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1. Is the ice in the ice machine safe?

If you turned off the ice machine before the hurricane, the ice should be safe. Ice machines that were not turned off should be drained or remove ice and cleaned with a mild sanitizing solution of chlorine and water. Pipes and tubes must also be cleaned.

2. Can I re-open my restaurant, once the hurricane is over?

You must contact the Division of Environmental Health, before re-opening. You can also review guidelines for re-opening your restaurant.

3. How long is food safe in my refrigerator once power is lost?

6 hours, provided the door remains closed most of the time. 12 hours in the freezer. Check the temperature of the food. If it is over 40 degrees Fahrenheit for 2 hours, discard, if it is 40 degrees Fahrenheit or below, cook or refreeze.

4. I don't know how long the power was out, what should I do with the food in the refrigerator?

Don't rely on the odor or appearance. Never taste food to determine its safety. Use a thermometer to check the temperature. When in doubt, throw it out!

5. The power was only out for 1 hour and the temperature of the refrigerated food is 50 degrees Fahrenheit, what can I do?

Cook the food immediately and eat or freeze. Partially thawed frozen food with ice crystals may be re-frozen.

6. What can I do to wash my hands if no hot water is available?

Wash with soap and cold water and use rubbing alcohol afterwards or a chlorine dip (1 teaspoon of household bleach per gallon of water). Hand sanitizers may be used also, but only after washing with soap and water.

7. Are there any other precautions that I need to take before preparing food?

Do not handle food if you have cuts, sores, or open wounds on your hands or fingers. If you are coughing, sneezing, or have a runny nose, you should not handle food.

8. What if I use plastic gloves?

Plastic gloves are recommended, but this does not eliminate the necessity for proper hand washing. Hands must be washed before and after gloves are used. Gloves must be changed often.

9. Can I use the water for preparing infant formula?

Use only pre-prepared canned baby formula until you are notified that the water is safe to drink.

10. Is it safe for children to play in floodwaters?

No! Floodwaters can be contaminated with industrial waste, chemicals, or sewage. Also, do not allow children to play with toys that have been contaminated by flood waters.

11. Once the power returns, how soon can I restock by refrigerator?

Wait until the refrigerator temperature reaches 40 degrees Fahrenheit.

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Health - WIC

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1. How do I apply for WIC?

Applying for WIC is simple. You can call ahead to begin the process or walk-in to our New Bern or Havelock offices to apply. Depending on the availability, you may be seen that day to be added, or given an appointment to return to complete the application process with the nutritionist.

2. What are the income guidelines?

Income is determined by the total household gross income, not just the income of the parent. There are several factors counting toward income, so if you are unsure whether or not you will qualify, please stop by and we will determine whether you are eligible. The guidelines can be found on the North Carolina WIC website.

3. How do I add my new baby?

You will need an appointment in order to add your new baby to WIC, and get your updated food package. To ensure you get in as soon as possible after delivery, call at your earliest convenience, and tell us when you will be available to come in. You need to bring your infant to this appointment.

The staff will take all of your new baby information, including name, birth date, length, and weight. When you come in for the appointment, your baby will be added to the program, and you will receive an updated food package and postpartum/new baby nutrition education. Access the new baby add form. This will tell you what to bring, and who to call after you have your baby.

4. Do I have to be a Craven County resident?

No. We do take participants from surrounding counties, however; please be aware that all surrounding counties do have a WIC office, and we encourage you go there to receive WIC.

5. What is eWIC?

eWIC is an EBT card that you can use to purchase food benefits. The card will allow you the freedom to buy individual foods, as needed. You will be able to check your balance online and at the grocery store. If you have any questions about your eWIC please call the WIC office at 252-636-4920 ext. 2018. 

6. How long will I have to wait to get in for an appointment?

Our appointments at the New Bern office are same, or next day availability. Havelock appointments are within one week, depending on the appointment type.

7. How long will my appointment take?

Depending on the type of appointment and schedule, it could last over an hour. If you just need to receive food benefits, it should take less than 30 minutes. If you are adding a new baby, new child, or yourself to the program, it will be a longer appointment.

To help shorten the number of stops you have to make, bring a copy of your child's most recent measurements from the doctor. If they are less than 2 months old, we can use them to avoid having to measure your child.

8. What do I need to bring to my appointment?

This depends on the appointment. If you are coming to be added to the program, or a re-certification appointment you will need to bring:

• ID for you and your child (for the child, it can be a shot record, social security card, or insurance card)
• Proof of income (Medicaid card, paycheck stubs)
• Proof of residence (can be a bill or your drivers license)
• Your child

If you are coming for food benefits only, you will need your WIC booklet and your ID. You will not need to bring your child. If you are unsure what type of appointment you have, call us and we will verify it for you.

9. Do I need to bring my child to every WIC appointment?

No. We need to see your child for their certification, and re-certification appointments. If you are unsure if that is the appointment you have coming up, call us and we will tell you whether or not you need to bring your child.

10. What formulas does WIC provide?

WIC strongly encourages moms to breastfeed, however, some moms choose not, or cannot breastfeed. In these circumstances, WIC provides infant formulas. We have milk and soy based formulas that do not require prescriptions.

If your child cannot tolerate our contract formulas, we do provide alternative and specialty formulas with a prescription from your baby's doctor. If your baby's doctor feels they need a different formula, they need to complete our WIC prescription form. Craven County pediatricians have copies of these forms. If you would like a copy to take with you to the doctor, you can click here to access an electronic copy, or stop by our office, and we will give you one to take with you.

11. Which stores can I visit to use my eWIC?

New Bern

• Broad Mini Mart
• Harris Teeter in Carolina Pines
• Harris Teeter in New Bern
• Food Lion on Glenburnie Rd.
• Food Lion on Martin Luther King, Jr. Blvd.
• Food Lion in James City
• Piggly Wiggly on Simmons St.
• Piggly Wiggly on Tatum Dr.      
• Publix
• Wal-Mart on Martin Luther King Blvd
• Wal-Mart on Neuse Boulevard

Vanceboro

• Food Lion
• Kite's

Bridgeton

• Food Lion

Havelock

• Food Lion on Main Street
• MCAS Cherry Point Commissary
• Wal-Mart

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Human Resources

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1. How long do employment opportunities remain posted on the site?

Job postings remain on the site until the closing date which is at least five business days from the date of issue for in-house postings and at least seven days for all postings open to the public.

2. Where do I apply for positions with the Sheriff's Office?

Applications for these positions are only available in the Sheriff's Office, located at:

1100 Clarks Road

New Bern, NC 28562

Call 252-636-6620 for information.

3. I just found out about a vacancy that closed yesterday. May I still submit an application?

Craven County cannot accept applications submitted past the official closing date listed on the vacancy announcement.

4. If I currently work for State or Local Government, may I transfer my sick and annual leave?

Employees hired by Craven County, whose immediate past employer within the last ninety (90) days was the State of North Carolina, any of its political subdivisions, any local government entity or authority, or municipality in North Carolina, may transfer to the County any unused sick leave, provided the employee has not requested, or is receiving, retirement benefits from the North Carolina Retirement System. The employee must request this transfer within ninety (90) days of the beginning of employment with Craven County, and it is the responsibility of the employee to provide bona-fide documentation of the amount of unused sick leave from the immediate past employer. Upon verification of the unused sick leave by Human Resources, the employee will be credited with the transferred sick leave.  Annual leave cannot be transferred to Craven County.

5. Do I have to be a Craven County resident or US Citizen to become employed by Craven County?

Craven County residency is not required on most jobs. If it is a requirement, it will so state in the advertisement. Non-US citizens must be able to show proof they can work legally in this country and present documents verifying immigration status.

6. Do I have to complete the "work history" section of my application? Can I just submit my resumé?

You may attach a resumé, however you must also complete all mandatory sections of the online application, including the work history section of the application, in order for your application to receive consideration.

7. Am I required to submit a separate application for each job I want to apply for, or may I submit only one and be considered for all jobs for which I am eligible?

You must submit a separate application for each position for which you would like to be considered.

8. Where do I obtain a work permit?

To obtain a work permit you may apply online with the North Carolina Department of Labor or go to your local Department of Social Services.

9. How often are new positions posted on the Craven County website?

New positions are posted as they become available, usually several times a week. You may wish to check our website weekly.

10. How will I be notified if I am not selected for an interview?

You will receive an email to the email address used in your online governmentjobs.com profile about your referral status once the position has been filled.

11. How are applications assessed?

All applicants are assessed relative to the qualifications listed on the job posting. Only those applicants who meet the stated qualifications are eligible for consideration. If a pre-employment test is required, you will be contacted for an appointment. Meeting the minimum qualifications of the posting does not automatically mean that you will be referred for the position posted as all applicants are assessed on a competitive basis.

12. What are the office hours of the Human Resources Department?

The Human Resources Department is open from 8 a.m. to 5 p.m. from Monday through Friday.

13. How will I be notified if I am to be interviewed?

The Department Head or designee will contact you to arrange an interview.

14. How do I find out if a position is still available?

The Craven County Employment webpage is updated regularly. If the position for which you submitted your application is not listed, it is no longer available.

15. What does it mean when a vacancy states the closing date is "continuous" or "until filled"?

A continuous or open until filled closing date means that the vacancy does not have a closing date. Applications will be reviewed as received until the position is filled.

16. Am I required to disclose criminal convictions that have been expunged?

No, State law allows applicants to not disclose any arrest, charge, or conviction that has been expunged.

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Information Technology

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1. What is the Information Technology Department phone number?

The phone number is 252-636-6609.

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Maintenance

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1. Do you maintain street signs?

No. Contact the Craven County Planning Department at 252-636-6618 for information regarding street signs within the County for further assistance. 

2. Do you repair roads, driveways, or ditches?

No. Craven County Maintenance is only responsible for physical buildings and grounds related to Craven County Government. Most road conditions issues would either be handled by the City of New Bern public works if the issue falls within city limits, and/or North Carolina Department of Transportation if it is outside the city limits.

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Register of Deeds

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1. Can anyone access the information contained in the Register of Deeds Office?

Yes. All information in our Office is public record.

2. Can I obtain a copy of my Birth Certificate or Marriage Certificate from your office?

Copies of all vital records (births, deaths, and marriages) that occur in Craven County are available from the Register of Deeds Office. In order to receive a certified copy, you must be a member of the immediate family of the person whose record you wish to obtain. "Immediate family" is defined as spouse, child/stepchild, sister/brother, mother/father/stepparent, grandchild/great grandchild, or grandparent/great grandparent. If requesting copies by mail, please enclose a stamped, self-addressed envelope. A photo copy of state issued I.D. or driver's license of the person applying for the birth certificate copy must accompany the request.

If your marriage took place in Craven County prior to October 1, 2001, you may request a copy by mail or in person. On or after October 1, 2001, contact the county in which the licensed was issued. Copies are available ten days after the wedding ceremony, provided that the person who officiated at the ceremony has returned the license. To process the request, you must provide the name of both parties (including maiden name) and the date of the marriage. A certified copy of a marriage license is $10. If requesting by mail, please enclose a stamped, self-addressed envelope. A photo copy of state issued I.D. or driver's license of the person applying for the marriage license copy must accompany the request.

The cost of all certified copies of vital records is $10 per copy, or $0.25 per uncertified copy.

Get Certificate Now

Vital Records may be purchased with credit/debit card online through Get Certificate Now which is a 3rd party vendor. The vendor will charge a convenience fee of $3.50 for a total of $13.50 per certified copy.

3. How do I obtain a copy of my deed?

Craven County Land Records are available online. You can view and print them by going to the Register of Deeds page, and utilizing the Search Indexes and Deeds service located about ¾ of the way down the page. If you need assistance, please call the office at 252-636-6617 and speak to a staff member.

4. How can my business become a participant in the Thank A Vet Program?

You can complete the online form and we will provide you with a decal to show that you are a participant in the Thank A Vet program.

5. Can the Register of Deeds tell me who owns property at a specific address?

No. Property ownership by address information is provided by the Craven County Tax Department.

6. What steps do I take to get married?

First, you must acquire a marriage license at a Register of Deeds Office in North Carolina and marry within the state of North Carolina. The license is valid for 60 days. The license will expire if the parties do not marry within 60 days. An ordained minister of a religious denomination or a magistrate may perform the ceremony. For more information on obtaining a marriage license, please visit the Marriage License information page.

7. How long will online Marriage License submissions be available?

Online marriage license submissions will be available for review for 3 business days after the date of submission. Both parties must come into the office to complete the process before the end of the 3rd business day.

8. Once I have obtained a marriage license, to whom do I speak about arranging a civil ceremony?

For information regarding this, please contact a Magistrate in the Craven County Courthouse by dialing 252-639-3015 or, the Havelock Magistrate Office by dialing 252-447-3940.

9. Will a Certified Copy of my marriage license be automatically mailed to us after we get married?

No. At least one of you  will need to come into the office with your ID and $10 cash, or use our Get Certificate Now to order online by credit/debit card. The cost for ordering online with credit/debit card is $13.50 with the additional $3.50 going the the 3rd party credit card vendor.

10. How do I file separation papers?

The Register of Deeds Office does not provide legal advice; it is advisable to see an attorney to draw up the proper papers. If real estate is involved, the papers should be filed in our Office.

11. How do I obtain a copy of my divorce?

The Register of Deeds Office does not maintain divorce records. If the divorce was processed in Craven County, you may wish to contact the Clerk of Courts Office at 252- 639-3000.

12. Does the Register of Deeds provide assistance with genealogy research?

No, we are unable to help with Genealogy research. You should contact the Craven County Genealogy Society.

13. Where do I park?

There is a public parking lot directly beside the Register of Deeds Office and Tax Office Building at 226 Pollock Street in New Bern.

14. How do I obtain a copy of my discharge papers (DD214)?

You may request a form to be mailed to you that must be notarized and returned to us with a copy of your state issued identification card, state issued drivers licenses, military id, or passport or you may print the form online, have it notarized, and send to us with the above identification. 

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Sheriff's Office

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1. Office Hours

For a Deputy to respond our operating hours are 24 hours a day 7 days a week.

EMERGENCY
dial 911, for non emergency dial 252-633-2357.

Business Office hours at 1100 Clarks Rd. are Monday thru Friday 8am to 5pm.

2. Do we accept Checks, Debit card, or Credit Card

The Sheriff's Office accepts cash only for most transactions.  There is no ATM machine at the office, and we cannot accept Credit cards

Concealed Carry Permits - We accept checks, if applied for online you can pay with credit Card

Pistol Purchase Permits - Cash Only, if applied for online you can pay with credit Card

Legal Paper service- Cash Only

Fingerprints - Cash Only 

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Social Services

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1. What hours are you open?

Monday through Friday 8AM to 5PM

2. What do I need to bring to Social Services to apply for assistance?

When you submit an application, your caseworker will give you a detailed list of the things needed to process your application. The items listed below are needed for most applications. Every item may not apply to your case.

DON'T PUT OFF APPLYING FOR BENEFITS WHILE COLLECTING THESE ITEMS!! If you are determined to be eligible for benefits, they will be effective from the date a signed application is received in the agency once all necessary items are received. Also, your caseworker may be able to help with locating some of this information.

• A picture ID, like a driver's license. Otherwise, bring some form of identification.
• Social Security cards for all household members. You will at least need the numbers when you apply.
• Birth verification, i.e. birth certificates
• Proof of rent or mortgage payments
• Proof of utility payments at your residence
• Recent checking and/or savings account statements.
• If you are employed, pay stubs for the last two months.
• Proof of any other income including unemployment and Social Security.
• If you pay for child care, proof of these payments.
• If you pay or receive child support, you will need proof of this activity.
• Applicants for Pregnancy Medicaid (MPW) need proof of their pregnancy.

Every situation is different and you may be asked to provide additional items. Hopefully, this list gives you an idea of the kind of information Social Services must collect. REMEMBER,

IF YOU PUT OFF SUBMITTING YOUR APPLICATION WHILE YOU COLLECT THESE ITEMS, YOU MAY BE LOSING VALUABLE BENEFITS!

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Solid Waste & Recycling

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1. What is the last day to exchange the orange stickers and how can they be exchanged?

The last day, to exchange the orange trash stickers is December 29, 2017, and our office closes at 5:00pm. Orange stickers may be exchanged at the Craven County Solid Waste Department, 406 Craven Street, either in person or by mail. Orange stickers can be turned in for red stickers with additional money. The County will not refund any money, only exchange stickers with additional purchase of orange stickers. Time to exchange stickers will expire December 29, 2017. 

2. Is Styrofoam recyclable in Craven County?

No, for our area it is considered refuse. Citizens can put these items in household refuse or take to one of the seven (7) convenience sites, free of charge.

3. Are microwaves and small kitchen appliances considered Electronic Recycling?

No, these items are not accepted by our Electronic Recycling Contractor.  These items can be taken to any of the seven (7) convenience sites, free of charge.

4. How can I dispose of a boat?

If the boat is whole, it can be taken to the Tuscarora landfill at 7400 Old Highway 70 West, (252) 633-1564, and pay for disposal at their current rates. If the boat is broken into pieces that can fit easily into the cans at the convenience sites, citizens can dispose of it at the convenience sites. If taking your broken boat to one of the convenience sites, it is recommended that you call ahead to ensure the site has adequate space for this material, as the more popular sites can fill up containers quickly at any given time. 

5. How can I dispose of a large drum of oil/heating fuel?

This is something that citizens will have to contract out privately, as the convenience sites are not equipped to handle a large amount of oil/heating fuel.  A resource to contact is Noble Oil, at 800-662-5364.

6. How can I dispose of a junk motor vehicle?

Citizens can take a junk car to any scrap metal dealer. A resource to contact is, Foss Recycling, (252)447-8618 / (866)534-5865 OR Mills Auto Salvage Sales, (252) 244-2922.

7. Does Craven County have any shredding events?

No, the County does not have any shredding events. However, the convenience sites will accept shredded paper from citizens who shred their own paper, free of charge. Citizens can either shred their own material or can contract out that service privately. On occasion CarolinaEast Medical Center will sponsor an event. For further information on possible upcoming events, contact (252) 633-8111.

8. How does the County inform Citizens of upcoming events and holiday/inclement weather schedule changes?

The County makes notifications using several methods:

1. Via the Solid Waste page on the website (www.cravencountync.gov).
2. Via the County's social media (Facebook and Twitter).
3. Via the local newspapers (Sun Journal, Havelock News).
4. Via the Solid Waste message line (252) 636-6659.
5. Citizens may sign up for notifications on the Solid Waste page.

9. Does Craven County have a drop box for unused medications?

Yes, Craven County Sheriff Department has a drop off box in the main lobby of the Judicial Center, 1100 Clarks Road, New Bern. Open to the public Monday thru Friday, 8:00 a.m. till 5:00 p.m. For more information, call (252) 636-6620.

10. How do I safely dispose of unused and/or expired medications?

Craven County residents are encouraged to protect their families and the community by safely disposing of unused or expired medications at a medication drop box. Click here for a list of locations.

11. How can I dispose of used kitty litter?

Used kitty litter is best taken to any one of the seven (7) convenience sites, and does not require a refuse sticker for disposal. Hint: Citizens can change used litter more frequently using less litter. By doing this, it can be put into smaller bags for easier disposal. 

12. Does Craven County have a Household Hazardous Waste Collection Event?

Yes, the Tuscarora landfill does sponsor a Household Hazardous Waste event once a year. Generally it is the second Saturday of October and is held at Craven Community College. For confirmation of date and location contact the Tuscarora landfill at (252) 633-1564. The site is located at 7400 Old Highway 70 West, New Bern, NC and is open Monday-Friday from 7:30 am until 4:30 pm and on Saturday from 7:30 am until 2:00 pm. 

                               
                   

13. Has the price of trash stickers increased?

On Monday, May 15, 2017, Craven County Commissioners voted to increase the trash sticker from (yellow) $2.25 to (red) $3.00. The increase was effective July 1, 2017.

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Transportation

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1. Who can ride CARTS?

Anyone who lives in Craven, Jones, or Pamlico counties can ride CARTS.

2. How do I sign up for CARTS?

Contact our office at 252-636-4917 and let us know that you want to be put into our system to ride CARTS.  If you are on Medicaid, you must contact the Medicaid Transportation Worker at the Department of Social Services.  If you are of the age of 60 or older and/or are disabled, you would be eligible for our EDTAP program.  You must fill out and application and send it in to our office with a picture of your picture ID and proof of disability if you are disabled.

3. How much does it cost to ride CARTS?

The cost depends on mileage you are traveling.  If you live within our fixed loop route, the cost is $1 per ride.  If you do not live within our fixed loop route and you want to book a public trip, the cost will be anywhere from $3.25 - $5.00 per ride depending on how far you are traveling.  If you live within Jones and Pamlico Counties and you are traveling to Craven County, the cost is $2.00 per ride.

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Water Department

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1. What are Craven County Water’s hours of operation?

Craven County Water is open Monday through Friday from 8:00am until 5:00pm. However, if you need to set up new service in the office, we request that you come in no later than 4:30pm to allow us time to process your paperwork. We will be closed during the same holidays as other Craven County Government. 

2. What is a System Pressure Advisory?

A System Pressure Advisory (SPA) is a public statement advising customers to boil tap water before consuming it. Advisories are issued when an event has occurred allowing the possibility for the water distribution system to become contaminated. An advisory does not mean that the water is contaminated, but rather that it could be contaminated; because the water quality is unknown, customers should assume the water is unsafe to drink and take the appropriate precautions until water samples can be tested. A System Pressure Advisory is different from a Boil Water Notice, which is issued when contamination is confirmed in the water system. During a notice, all customers must boil their water before consuming it or use bottled water. 

What actions do I need to take?

If a system pressure advisory is issued, it is recommended all water used for human consumption be boiled but it is not mandatory.   Recommendations include bringing all water to a rolling boil, let it boil for one minute, and cool before using; or use bottled water. It is recommended to use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth and food preparation until you are notified that the advisory has been lifted.  

The following steps are also recommended:

• Throw away uncooked food or beverages or ice cubes if made with tap water during the day of the advisory
• Keep boiled water in the refrigerator for drinking
• Do not swallow water while you are showering or bathing
• Provide pets with boiled water after cooling
• Do not use home filtering devices in place of boiling or using bottled water; Most home water filters will not provide adequate protection from microorganisms
• Use only boiled water to treat minor injuries; When showering or bathing, avoid allowing the water to come in contact with an open wound
• Do not wash salad items with tap water during the period; Use bottled water or freshly boiled and cooled tap water

How long does a system pressure advisory last until it can be lifted?

A System Pressure Advisory or Notice will remain in effect until test samples show the water is safe to drink. Testing for bacteria requires 18 to 24 hours to complete, depending on the type of test used. A notification will be sent out to either rescind the System Pressure Advisory if water samples test negative for bacteria or if samples test positive for bacteria, an official Boil Water Advisory will be issued.

Since an advisory is a precautionary measure, will I get sick if I drink the water? What if I drank some of the water before I found out about the advisory?

Until test results show the water is safe to drink, you should not drink the water without boiling it first. During an advisory, chances are if you are in good health, you will not get sick from drinking the water; however, young children, some of the elderly, and people with severely compromised immune systems should not drink the water until it is deemed safe to drink. Symptoms of illness caused by bacteria in the water may include diarrhea, cramps, nausea, headaches, or other symptoms. Please note that these symptoms are not caused only by organisms in drinking water. If you experience any of these symptoms and they persist, you may want to seek medical advice.

What should I do once the advisory is lifted?

Customers under a system pressure advisory can resume normal water usage when the notice is lifted without taking additional measures. If you experience cloudy or discolored water, you should run your faucets for a few minutes until the water runs clear.

Can I use the water for showering and bathing?

Yes. Just be careful not the drink the water while you shower or bathe or to allow the water to get into any open wounds.

Can I use the water for laundry?

Yes, it is OK to do laundry.

Can I use the water for washing dishes?

It is recommended affected customers not use the dishwasher because the water temperature in most dishwashers does not reach the boiling point. Dishes should be hand-washed with water that has been boiled first. Or, you can use hot, soapy water and add one tablespoon of bleach per gallon as a precaution, and rinse dishes in cooled water that has been boiled first.  

Do I still need to boil my water if I have a filter system on my faucet or refrigerator?

Most point-of-use filters are designed to improve the aesthetics of water (improve taste and odor), and not to remove harmful bacteria. You can learn about the capability of your filter by contacting the manufacturer. If in doubt, you should boil your water or use bottled water even if you have a filtering system

How long is boiled water safe to drink?

Once the water has been boiled, you can cover it and put it in the refrigerator for later use. As long as the water is protected from contamination, it will stay safe to drink.

Should I flush my house pipes? 

Craven County will notify you if it is necessary to flush household pipes and will provide instructions to take prior to using the water in the event of a mandatory boil water advisory. Flushing simply means letting the water run to ensure that no contaminated water remains in your pipes. If customers are advised to flush household plumbing, the guidelines will likely include:

• Run all cold water faucets in your home for at least five minutes at one time with the highest water flow possible to prevent splashing or flooding of the drains
• To flush automatic ice makers, make three batches of ice and discard
• Run water softeners through a regeneration cycle.  Follow the manufacturer’s guidelines specified in the owner’s manual
• Run drinking water fountains and water coolers with direct water connections for at least five minutes at the highest flow rate possible
• Change refrigerator filters

3. What areas are serviced by Craven County Water?

Craven County Water covers a wide spread and diverse population. We service many of the areas outside of city limits. We service portions of Harlowe and Havelock, James City, Brice’s Creek, Vanceboro, Ernul, Cove City, Fort Barnwell, Jasper, and Spring Garden just to name a few. If you are unsure of who services your water, feel free to call our office and one of our friendly Customer Service Clerks will let you know if we service your address.

4. How do I set up Craven County Water service?

There are several different ways to set up a new service. 

• You may come into the office located at 2830 Neuse Blvd, New Bern, N.C. 28562. You will need to bring your lease or purchase agreement, your state or federally issued photo identification and check, cash or money order to pay for any fees.
• You may download the forms from this site and mail them into the office at 2830 Neuse Blvd, New Bern, N.C. 28562. You will need to enclose a copy your lease or purchase agreement, your state or federally issued photo identification and check or money order to pay for any fees.
• The newest option is to fill out the forms online. Once you have completed all 3 pages a Customer Service Clerk will contact you via email to send you instructions on how to pay the fees via Official Payments. If you do not receive an email from a Customer Service Clerk within a timely manner, please feel free to call the office to inquire about your application.

5. Why do I have to show my ID?

We require proof of identity in order to set up new service or write a check in our office. We do this in order to protect our customers from identity theft. 

6. What is Craven County Water’s current rate schedule?

Craven County Water’s rates can be found by clicking here.

7. Does Craven County Water service my sewer too?

No. Craven County does not service sewer. If service is available at your address there are several different companies that could service your particular address. Check with your landlord or realtor for information on your specific address. 

8. Does Craven County Water service trash collection?

No. Craven County Water does not handle trash collection. For more information you may contact Craven County Solid Waste.

9. Does Craven County Water send out bills via email?

No. At this time we do not have the capability for online billing or viewing of your bills. However, this is something that we are looking forward to providing to our customers within the next 2-5 years.   

10. Why do I have to give you my account number to get any information when I call the office?

In an effort to protect our customers, we require that someone over the phone must provide the account number in order to gain information, change information or terminate water service. 

11. When is my Craven County Water bill due?

Craven County Water services over 14,000 homes and businesses. Those numbers are broken down into 4 billing areas based on Townships. So there are 4 different billing dates, due dates and disconnection dates.

 Bills are due and payable upon creation.  A customer’s failure to receive a water bill shall not preclude such bill becoming delinquent or relieve the user from payment. Bills become delinquent twenty days after the BILLING DATE, there after which a 10% penalty will be applied. Your billing date may be different every month based on the calendar. 

Neuse River is billed between the 1^st and the 5^th of every month.

Township 6 is billed between the 5^th and the 10^th of every month.

North West Craven is billed between the 15^st and the 20^th of every month.

East Craven is billed between the 20^th and the 25^th of every month.

 

So the last day to pay your bill without incurring a penalty will be based on what day your bill was created. This date will be printed on your monthly bill. We do not call/robo-call customers to remind them of their due dates or their disconnection dates. 

HOWEVER!!!! If you know your billing area (Northwest Craven, East Craven, Neuse River or Township 6) you can click NOTIFY ME from our calendar. This feature will send you a text or email message 2 days before your area's bills are due or scheduled for disconnection! It cannot give any information on your account you would still have to contact the office for specifics. PLEASE NOTE: This will send you a message even if your bill has already been paid. If you do not know your billing area, please feel free to ask one of our Customer Service Clerks.

12. When is my disconnection date?

Bills are due and payable upon creation.  A customer’s failure to receive a water bill shall not preclude such bill becoming delinquent or relieve the user from payment. Bills become delinquent twenty days after the BILLING DATE, there after which a 10% penalty will be applied.  If the bill is not paid within 50 days of the BILLING DATE service will be disconnected.   If you are scheduled for a disconnection, the date will be printed on your monthly bill. We do not send out additional notices. We do not call/robo-call customers to remind them of their due dates or their disconnection dates. 

HOWEVER!!!! If you know your billing area (Northwest Craven, East Craven, Neuse River or Township 6) you can click NOTIFY ME from our calendar.. This feature will send you a text or email message 2 days before your area's bills are due or scheduled for disconnection! It cannot give any information on your account, you would still have to contact the office for specifics. PLEASE NOTE: This will send you a message even if your bill has already been paid. If you do not know your billing area, please feel free to ask one of our Customer Service Clerks.

     

13. What if I cannot pay my bill?

If you are unable to pay your bill due to financial hardship, unfortunately Craven County Water does not offer payment arrangements.

There are several different places in town that may be able to assist you:

• Social Services.
• Salvation Army.
• Religious Community Services (RCS).
• Catholic Charities.
• Your own place of worship may have funds set aside to help families.

Please Note: Craven County Water does not accept vouchers other than the specific entities listed as numbers 1-4 on the above list. Any other assistance will have to be made the same day via cash, check, money order or Official Payment only. 

DISCLAIMER: Craven County Water does not endorse the above companies or charities nor do we receive any compensation other than payment on bills owed by the customers they assist. We do not have any oversight as to their qualifications for assistance or ability to receive their aid. This is simply a list of places that have been able to help other customers in the past.

14. What do I do if I have a leak?

You can apply for an adjustment on your bill if you meet the following requirements:

1) Customer must make repairs within 48 hours after being notified by the Water Department personnel. This is either by being sent or left a high consumption notice or upon creation of the bill.

2) Customer must provide either a signed statement or copy of a bill that states the leak has been repaired by a N.C. Licensed Plumber or an itemized store receipt for the parts that were used for repair.

3) In order to qualify for an adjustment the billed consumption must be at least twice as much as the average monthly consumption comprised by the surrounding 12 months, unless 12 months data is not available.

4) Customer shall pay the 12 month water consumption average plus, one-half the amount over the 12 month average and Craven County Water will absorb the remainder.

5) Only one adjustment shall be allowed in a consecutive twelve month period.

6) Bill must be at least $50.00.                                

15. Why did my water change?

If you live in the James City towards the Harlowe areas you may have noticed a slight difference in your water. We began using our new Water Treatment Facility in October 2017. 

We formerly pulled all of the water from the Black Creek Aquifer. This is a great aquifer that does not need a complex treatment process, but simply needs to have chlorine added. We were notified by the State of North Carolina well over a decade ago that we would need to begin to reduce the amount that we pulled from that aquifer. The Craven County Board of Commissioners, the former Craven County Manager, and the Craven County Water Superintendent started making plans to build the Water Treatment Facility. We did additionally start pulling from the PeeDee Aquifer to reduce the demand on the Black Creek while we were constructing our facility. We now pull water from the Castle Hayne Aquifer which is lower quality water before treatment. After treatment, the quality of water very similar. It is the same aquifer that the City of New Bern uses as well, but our plant treats the water using a membrane system. 

16. Is my water going to be hard?

No. Many water users are concerned about this. Hard water requires more soap and synthetic detergents for home laundry and washing. Hardness is caused by compounds of calcium and magnesium, and by a variety of other metals. Our treatment facility removes the majority of these elements. As water moves through soil and rock, it dissolves very small amounts of minerals and holds them in solution. Calcium and magnesium dissolved in water are the two most common minerals that make water "hard". The water from the Black Creek Aquifer was extremely “soft”; in fact we have had some customers complain that the water made it difficult to remove soap. That water was rated as 1 grain of hardness, whereas the water from the Water Treatment Plant is rated between 2 and 3 grains of hardness .Water is not considered “hard water” until it reaches 7 grains of hardness.  We have done the best job possible to comply with the state requirements and provide our customers with adequate water supply.

17. Why does my water smell like chlorine?

The reason your water may have a slight odor of chlorine is that our goal is to ensure that all customers have safe, quality drinking water. This means the customer at the end of the line has a slightly different residual than customers at the beginning of a line. To make sure that all of the water reaches all of our customers within the correct levels, we are adjusting and testing the water on a daily basis. Upon initial start-up we slightly overfeed the chlorine so as to have a sufficient residual at the ends of the distribution system. Since day one we have been adjusting the feed rate down to lower levels while checking the residual. We have to do this at a slow pace so we do not feed lower than what our actual chlorine need is. Customers that live closest to the water plant may notice this for a longer period of time due to their close proximity to the water plant, whereas before, the water they were getting came all the way from Cove City. The water is SAFE and within state standards, even with the slight odor. We are working towards a perfect balance for all of our customers. We thank you for your patience while we ensure you have the best water possible.

18. Will you test the water at my house?

     We test the water at the plant on a daily basis. This ensures that it there are any issues with water quality we will know about it BEFORE it enters the distribution system. We additionally test 30+ random sites throughout our entire service area every single month. We also have homes that we test for lead and copper. These results are published in our Annual Water Quality Report. We are confident that our water meets or exceeds the State Standards.

     We do not test water at specific customer’s homes.