- Home
- Departments
- Finance
- Bill Pay
Bill Pay
Craven County Water offers several different ways for customers to make their payments.
In-Person
- Customers may come into the office at 2830 Neuse Blvd in New Bern and pay with cash, check, or money order. If it is after business hours, we have a drop box where customers may drop their check or money order ONLY. Do not deposit cash in the drop box.
- Customers may mail checks or money orders to the address provided on their bill. Please include the payment stub from the bottom of your bill to expedite processing.
Online
Introducing Online BillPay through Tyler Technologies! By creating an online account, you can view your water account details and manage single and multi-accounts, multi-bill pay, and e-billing.
Online Water Billing Management Portal
To get started with your online account, you'll need the following items: your account number and customer number (found on your bill); payment method (debit card, credit card, bank account information); email address (for account management).
Would you prefer to make one-time payments? When accessing the payment portal, ensure your account number is available. No login is required for one-time payments.
| Payment Type | Fee |
|---|---|
| Debit Card | 3.95% (min. $2.50) |
| Credit Card | 3.95% (min. $2.50) |
| Payer eCheck/ACH Processing | $1.95 |
Wal-Mart
- Customers may pay at Wal-Mart through the Wal-Mart Money Center, which opens a new window. They must have a copy of their current bill and can pay using cash or a debit card. Wal-Mart charges a fee based on delivery time. Please remember that holidays may delay your receipt of payment from our office. Since Wal-Mart is a separate entity, once a customer has made a payment, they MUST CALL THE OFFICE with their confirmation number. This will be printed on your receipt.
- Wal-Mart uses a payment system called Check-free. Many other entities use this system; however, Wal-Mart is the only entity that can give the customer a confirmation number so that we can validate the payment through Check-free. Customers are welcome to use other Check-free vendors, but we cannot anticipate those payments, and there will be different processing times and fees.
Further Information
Please note: Customers cannot pay any Check-free entity for service connections.
**Craven County is not responsible for any additional charges or disconnections due to a customer’s failure to make notification of transactions by other parties or entities.**
Craven County Planning and Inspections offers several different ways for customers to make their payments.
In-Person
Payments can be made in person at the Planning and Inspections Department, 2828 Neuse Blvd., New Bern, NC 28562. Cash, checks, or money orders are accepted.
By Mail
Checks and/or Money Orders can be mailed to:
Craven County Planning & Inspections
2828 Neuse Blvd.
New Bern, NC 28562
Online
Craven County is excited to announce the upcoming launch of an online application submittal and payment processing system through EnerGov! Stay tuned for future updates on the release of this innovative system.
Craven County Tax offers several different ways for customers to make their payments.
In-Person
We are open Monday through Friday, 8:00 a.m. until 5:00 p.m., unless holidays or inclement weather. Click here for our holiday schedule.
Craven County Tax Department
226 Pollock Street
New Bern, NC 28560
You may also choose our drop box, located on the front right side of the building. Do not deposit cash in the drop box.
**The tax office accepts checks, cash, or money orders only**
Pay By Mail
Checks and/or Money Orders can be mailed to:
Craven County Tax Collector
PO Box 1128
New Bern, NC 28563-1128
ACI Payments, Inc.
The Craven County Tax Department announces the availability of telephone and online payment of bills. You will need the following information to execute the credit card transaction successfully. Before you begin:
- Please read the convenience fee disclosure noted below, as our rates and fees have changed. You will be charged an additional fee for using this service.
- Have your tax bill and your credit card ready.
- The jurisdiction code for Craven County is 4302. Please note this before you begin.
Telephone | Online |
| If you wish to use the telephone service to pay your bills, please dial 888-272-9829 with the above information available. If paying a Gap Bill, choose "All Other Payments Press 3, then Motor Vehicle Press 1" | If you wish to use the online service to pay your bills, please visit ACI Payments, Inc. You will be prompted to enter the jurisdiction code and select the type of bill you want to pay. |
For ACI Payments Inc. Customer Service: 1-800-487-4567 | |
Online Payment Convenience Fee Disclosure
ACI Payments, Inc. provides this credit card service, and you will be assessed a convenience fee for using this automated system. American Express is not accepted.
| Payment Type | Fee |
|---|---|
| Property Tax- Credit Card | Service fee of 2.50% with a $3.00 minimum fee |
| Property Tax- Debit Card | Service fee of 1.00% with a $2.00 minimum fee |
| *For payments above $100,000 please contact the ACI Payments, Inc. Customer Service Department at 1-866-621-4109. | |
Motor Vehicle Renewal
For Motor Vehicle renewal and other services, please visit myNCDMV.
For additional information regarding tax collection, click here.