Water Department

Hurricane Update

We have seen many of our customers on Social Media that have had questions concerning the quality of their water. So we wanted to alert everyone that as a customer of Craven County Water, at this time, your water is perfectly safe. 

Craven County Water Customers are not under a water boil advisory. If you have sewer from another entity, you will want to contact them if you have any questions concerning any restrictions or issues dealing with your sewer. We have had water operators stationed at the Water Plant throughout the hurricane and the aftermath to monitor the water system for Craven County. We are ensuring the safety of our customers. Should there be an incident where a boil advisory would be in effect we will send an alert out on our website through the alert center that is the flashing red button on the entire Craven County Website.Water Treatment Facility

Some customers may have leaks on their side of the meter that may cause a water outage to their homes. Please check your personal lines for any damages. If you have had damage to your personal lines, but have repaired them, you may qualify for a leak adjustment. Please CLICK HERE to be directed to our FAQ page. If you do not meet the requirements, please bring all documentation to the attention of the Customer Service Supervisor. We will work with our customers as much as we can, however the leak must be fixed prior to any adjustment.

Our office will be open again on Friday September 21, 2018. We will be operating with limited staff so please be patient. Should you need to report a water emergency, you may do so by clicking here.

Our thoughts and prayers are with all of the citizens that have lost their homes or have otherwise been devastated by Hurricane Florence. We have been amazed at the outpouring of love from the community and others from all over the country. 

The Water Department, as a whole, encompasses both Field and Office Staff that work together to accomplish the goal of providing safe and affordable drinking water to the citizens of Craven County that live in the unincorporated areas. We service a diverse population that spans from the North West part of Craven County all the way to the Harlowe area. We service around 15,000 homes and businesses while continuing to be proactive in the education of conserving this most valuable resource.

For after-hours emergencies, call 252-636-6615.

Water Tower on NC Hwy 55 W

Water Tower

Well House #3

Well House 2

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