Public Transportation
Serving Craven, Jones, and Pamlico Counties

2822 Neuse Blvd
New Bern NC 28562

Director: Kelly D. Walker
Phone: (252) 636-4917
Fax: (252) 636-4919
TDD/TTY: 1-800-735-2962


Half Price Fare Policy

The Half Price Fare Policy was approved by the Craven County Board of Commissioners September 8, 2015 and is intended to establish a baseline for compliance with Federal law regarding half price fares as applicable to the CARTS Fixed Route System also known as the LOOP.  Click here to access the Half Price Fare Policy.


The Mission Statement of CARTS is to provide safe public transportation as an alternate option for reaching destinations served by CARTS.

About CARTS..

The system operates a fleet of 32 vehicles, including specially modified vans to accommodate the elderly and/or handicapped and a variety of other vehicles such as standard vans, converted vans, mini-buses and sedans.

Scheduled route structures are currently based on the requirements of the Human Service Agencies served by the system (i.e. Social Services (DSS), Monarch, Port Human Services, Senior Citizen's Centers, etc.).

The service is available to the general public on a space available basis for fares ranging from $1.00 to $6.75 according to zoned distances. Demand/Response service is also available to the public on a limited basis, again with emphasis on the elderly and/or handicapped.

Days/Hours of Operation:
Office: Monday - Friday, 7:00 a.m to 5:15 p.m.
Routes: Monday - Friday, 5 a.m. to 6:00 p.m.
County Holidays Office Closed (Operate Dialysis Routes only)

Type of Services
Public transportation system operating as Craven Area Rural Transit System (CARTS).
Regional community public transportation system serving Craven, Jones, and Pamlico counties.
Provides public transportation services to human service agencies as well as the general public through subscription, demand response, fixed routes, and ADA Complementary Paratransit service.

Provides public transportation services to other agencies such as:

Vocation Rehabilitation
Coastal Community Action
Monarch/CCE (ARC)

Regular Out-of Area Destinations:
Greenville, Morehead, Kinston, Durham, Chapel Hill and other locations on request by availability of drivers, vehicle and funding.
Out of County Schedule

How to Schedule Public Transportation Service
Advance notice is required for subscription and demand response trips. Call CARTS at (252) 636-4917 no later than 12:00 noon, two business days prior to the trip. "Loop" Routes require no advance notice.

Cancellation & No-Show Policy
(To be enforced 1 Oct 2008)  

Compliments, Complaints, or Suggestions should be submitted to:
CARTS Director
2822 Neuse Blvd.
New Bern NC 28562

(Title VI Compliance)

Transportation Related Links of Interest

CARTS Transit Development Plan - presented at the June 19, 2017
Craven County Board of Commissioners Meeting.

Coordinated Public Transportation and Human Services Transportation Plan  

Investing in Solutions - The Eastern Region of North Carolina: A closer look into Governor McCrory's 25 year vision for transportation infrastructure in North Carolina.

Transit Development Plan (TDP) - approved at the August 3, 2015
Craven County Board of Commissioners meeting.

Visit the New Bern Area Metropolitan Planning Organization (NBAMPO) website.

Department of
Social Services



Yellow Route

Monday - Friday: 8:00am - 4:46pm

Red Route Early Bird Express
Monday - Friday: 7:00am - 3:44pm



Emergency Notification Signup